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Not receiving Freshdesk ticket notices via email?

If you are not receiving email notifications for new tickets created or any tickets updates made by NAVBLUE, please proceed with the following steps:


1. Contact your IT department to ensure that emails originating from customer.support@navblue.aero are allowed through your mail server.


2. Check your spam folder


3. The following IPs need to be white listed by your IT if issues occur:


167.89.103.32

167.89.104.34

167.89.108.81

167.89.11.179

167.89.11.190

167.89.110.191

167.89.127.244

167.89.29.164

167.89.31.27

167.89.33.104

167.89.33.2

167.89.33.214

167.89.4.19

167.89.69.3

167.89.69.61

167.89.72.118

167.89.76.158

167.89.76.163

198.21.4.52

167.89.100.196

167.89.101.129

167.89.102.14


198.37.146.32/28 (198.37.146.32 - 198.37.146.47)


4. If all else fails, email support@navblue.aero and we shall follow up accordingly.

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